Support & Service

 

No two solutions will be the same and ongoing service and support can be provided via EV Solutions Group beyond the scope of the billing platform.

Support

 

Having created a project plan and managed the entire process, EV Solutions Group will also provide support following completion of the project.

Much of the maintenance and troubleshooting will be done remotely using our digital platforms, however, we can offer emergency call outs in cases where there is physical damage to a meter or any of the infrastructure.

More importantly, EV Solutions Group customer care will endeavour to be available as and when required.

Support
Service

Service

 

In many cases, the cost of upgrading an electrical infrastructure may be high, and in order to keep the costs as low as possible, EV Solutions group will incorporating a cost-effective load-balancing solution that makes best use of the available electrical capacity, without compromising the charging requirements of leaseholders.

Where licenses to alter have assigned responsibility of managing and maintaining individual EV chargers to the freeholder or managing agent, EV solutions group can offer service and support to ensure maximum availability of EV chargers. Much of the maintenance and troubleshooting can be done remotely using our digital platforms, however, we offer emergency call outs in cases where there is physical damage to a meter or the infrastructure.

Additionally, EV Solutions Group can arrange for annual PAT testing of the EVC’s, if required.

Contact us at enquiries@evsolutionsgroup.com

 

Frequently Asked Questions

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From 1st April 2022, grants will be available on the basis of £350 per charger and £500 per charger as a contribution towards infrastructure costs. EV Solutions Group can apply for grants on behalf of clients.

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We can. EV Solutions Group sees individual leaseholders as the starting point of any EV charging infrastructure within a leasehold environment. Our project plans start with single leaseholders and can take a site through the whole evolution to a site-wide scheme.

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We anticipate that the managing agent/property manager will do this with support from EV solutions with specification documents, quotations and answers to leaseholder or landlord queries.

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In some cases, this may be possible if the car parking space is close to the leaseholder’s electricity meter AND the local transformer can handle the increased load. In most leasehold developments, there is usually a considerable distance between the leaseholder’s electricity meter and the car parking space with cost and safety issues rendering this approach impractical.

FAQs