EV Solutions Group Ltd Privacy Policy
Our contact details:
Name: EV Solutions Group Ltd
Address: Chiltern House, 45 Station Road, Henley on Thames, RG9 1AT
Phone Number: 01491 736476
E-mail: enquiries@evsolutionsgroup.co.uk
The type of personal information we collect:
We currently collect and process the following information:
- Personal identifiers, contacts, and characteristics (for example, name and contact details)
How we get the personal information and why we have it:
Most of the personal information we process is provided to us directly by you for one of the following reasons:
- To communicate directly with customers in our role as project managers and to enable billing of customers for our services.
We also receive personal information indirectly, from the following sources in the following scenarios:
- Managing Agents, Freeholders, Resident Management Companies, Right to Manage Companies in relation to our role as project managers
We use the information that you have given us in order to communicate directly with customers during installation, commissioning and ongoing management of a system installed by EV Solutions Group Ltd
We may share this information with partner organisations involved in the installation, management or billing of a system installed by EV Solutions Group Ltd.
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
(a) We have a contractual obligation.
(b) We have a legal obligation.
(c) We have a vital interest.
(d) We need it to perform a public task.
(e) We have a legitimate interest.
How we store your personal information:
Your information is securely stored.
We keep name, email address, phone number and postal address for as long as we are billing you for our services OR are engaged in a project where your contact details are required for us to be able to complete aspects of that project. We will then dispose of your information by deleting it from our cloud-based systems and in-house databases.
Your data protection rights:
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at enquires@evsolutionsgroup.co.uk if you wish to make a request.
How to complain:
If you have any concerns about our use of your personal information, you can make a complaint to us at.
EV Solutions Group Ltd, Chiltern House, 45 Station Road, Henley on Thames, RG9 1AT
Phone Number: 01491
Email: contact@evsolutionsgroup.co.uk
Privacy Notice completed 26th April 2022
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk